Since June 2013, Olivier has been the Virtual Assistant for 4 million French customers of Lyonnaise des Eaux (Water distribution and sanitation).
In less than 12 months, Olivier reduced the number of emails by more than 30% as he answered thousands of questions coming from all around the country.
In September 2014, Lyonnaise des Eaux launched a new responsive website designed to adapt to all devices including PCs, tablets, and smartphones.
Olivier’s Living Actor™ interface has been 100% redesigned and redeveloped to address these changes, making Olivier the best support solution for all clients, whenever and wherever they need help.
Living Actor™ is now available in a full responsive Web interface that automatically adapts the display to device constraints and ergonomics.
To make interactions even more user-friendly and more personalized, Olivier detects from which region requests are made, allowing him to give localized answers according to local rules and contracts.