An avatar could be defined as both a physical and a psychological representation of a person. In the film Ready Player One, the characters’ avatars adjust their personality and current mood to better interact with others. A principle that clearly inspired Snapchat’s...
When it comes to engaging users through personalized interactions, 80 percent of companies anticipate enhancing their customer relations by employing a virtual assistant (1). However, in order to be effective, a chatbot has to do more than simply wait for someone to...
Chatbots bring two types of data into play: those you feed them and those they generate themselves.¹ It’s this second type that elevates your virtual agent from a simple automatic response tool to one of your company’s vital organs. By analyzing user reactions and...
Oral tradition is making a big comeback, especially through the latest technologies: 42 percent of people in Great Britain use voice searches on a daily basis (1). In the wake of this trend, the market for connected products with voice interface (of the Google...
Nearly 40 percent of all French brands have integrated a bot into their strategy,¹ and more and more users are interacting with conversational agents. Some of these chatbots have a human avatar, while others don’t. Some are serious, while others exercise humor. But...
In this Information Age, customer satisfaction continues to rely on human interaction. Approximately 79 percent of customers prefer interacting with human beings when it comes to obtaining information or advice.¹ So to be effective, your chatbot has to offer more than...
