The race to develop the best chatbot technology It is no understatement to say that chatbots are generating a lot of interest from companies. All the big names in the IT industry (e.g. Google, Microsoft, Slack, IBM, Facebook, etc.) are following the trend and looking...
Used before by only large companies, Intelligent Virtual Assistants (IVA) take advantage of the latest technological advances and have now become accessible to small organizations. Easy to set up and inexpensive to maintain, they are an ideal solution for companies...
Machine learning, speech recognition and emotions in human- machine interactions are the most promising technologies related to artificial intelligence, especially for virtual assistants of tomorrow. Living Actor™ is involved in several research projects and...
Hyperconnected and over-informed, members of Generation Y have specific needs related to their use of new technologies. Self-service solutions such as Virtual Agents can meet their expectations and build loyalty. Generation Y is at the center of marketing discussions....
Forming emotional connections with customers and employees is an important part of building and maintaining customer and employee loyalty. This loyalty is a key factor in lowering pricing pressure and providing a significant competitive advantage. For organizations...
A Virtual Assistant doesn’t usually answer 100% of the users’ requests. Misunderstandings may occur for many reasons: Most commonly, the question hasn’t been anticipated or the user’s input is simply… unintelligible. Both situations...
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