Decreased Call Volume and Increased Customer Satisfaction: Is the Chatbot a Dream or a Reality?
A satisfied customer is one that gets a quick, efficient response: this is true in 2018 and will be even more so in the years to come! Considering that three out of four clients will contact customer service at least once a year,¹ offering a relevant online help...
How to Reconcile Chatbots and the GDPR
In order to provide increasingly individualized responses, a chatbot needs to be supplied with data about the person it’s dealing with. Therefore, the collection, analysis and treatment of information are an integral part of its function. The General Data Protection...
7 Questions to Ask Yourself before Launching a Chatbot
With three billion users per month worldwide, chatbots are a valuable digital asset.¹ Would you like to kick your company into high gear by equipping it with a conversational agent? If you feel a little lost, don’t panic! Here are seven essential questions to ask...