What do users think about your chatbot? Are they satisfied with the responses it provides? Are they taking full advantage of this tool? Does the conversational agent have a positive impact on recurring contacts? If you don’t know the answers to these questions, it’s...
Today’s consumers are no longer satisfied with just one channel. Their shopping experience is punctuated by numerous points of contact—including websites, social media, brick and mortar stores and marketplaces—and a variety of devices—including computers, smartphones...
There’s no doubt that the new income tax withholding regulations scheduled to go into effect in France in January 2019 will give rise to a thousand-and-one questions within your company. The attention of your HR managers will most likely be focused on this matter for...
If it’s capable of achieving its objective by proposing scripted responses, it doesn’t necessarily mean that the chatbot is intelligent. However, in certain cases, a company may need a more advanced virtual assistant, endowed with true AI. Infinitely more complex, a...
Like 38 percent of all companies, you’ve decided to adopt a virtual assistant (1). Your brand-new chatbot is all ready to go live. The prospect of taking care of your users has it champing at the bit! But have you thought of everything? Have you put all the odds in...
Eighty percent of all companies should have a chatbot in place within the next two years (1). It’s a major challenge. But a bot is much more than just the latest trendy gadget: it’s a bona fide tool that must be implemented with care. Here are seven errors you’re...
