Elsa, the Chatbot Who’s Boosting Customer Satisfaction at ÉS Énergies Strasbourg
ÉS Énergies Strasbourg, part of the EDF Group (Éléctricité de France), is the primary provider of electricity and gas in the Bas-Rhin department. Faced with frequent overload in its call centers, the company turned to the technology developed by Living Actor, in the...
Your Customer Service Needs a New Face for the Millennial Generation
Digital natives represent approximately a quarter of France’s population, i.e. 16 million people. Despite being hyper-connected and able to adopt the latest technologies in the blink of an eye, millennials seek relationships with the perfect combination of human and...
Decreased Call Volume and Increased Customer Satisfaction: Is the Chatbot a Dream or a Reality?
A satisfied customer is one that gets a quick, efficient response: this is true in 2018 and will be even more so in the years to come! Considering that three out of four clients will contact customer service at least once a year,¹ offering a relevant online help...
CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant
When a major French banking group like BPCE calls on Living Actor™ technology to automate user support, the results are spectacular, with qualitative optimization of customer service calls and impressed colleagues! Let’s get a little better acquainted with CloE, the...