Are Chatbots the Future of Banking?

Are Chatbots the Future of Banking?

About 84 percent of the key players in the banking industry anticipate large-scale transformations over the next five years.¹ These projections are largely due to the arrival of pure players like Orange Bank, as well as changes in consumer behavior, as 35 percent of...
Chatbots: 3 Uses for Your HR Department

Chatbots: 3 Uses for Your HR Department

Human, always more human. In fact, the current trend is to humanize all automated exchanges, not only those between marketing teams and customers. Companies are integrating chatbots more and more in their internal processes in order to promote a more fluid...
CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant

CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant

When a major French banking group like BPCE calls on Living Actor™ technology to automate user support, the results are spectacular, with qualitative optimization of customer service calls and impressed colleagues! Let’s get a little better acquainted with CloE, the...
Chatbots and Artificial Intelligence: The Automation of Self-Care

Chatbots and Artificial Intelligence: The Automation of Self-Care

Tools for enabling increased client autonomy have been undergoing a continuous process of enhancement and automation. Each day, we’re seeing an increasing number of innovations, thanks to advances in artificial intelligence designed for use in customer relations. What...