


Chatbots: 3 Uses for Your HR Department
Human, always more human. In fact, the current trend is to humanize all automated exchanges, not only those between marketing teams and customers. Companies are integrating chatbots more and more in their internal processes in order to promote a more fluid...
CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant
When a major French banking group like BPCE calls on Living Actor™ technology to automate user support, the results are spectacular, with qualitative optimization of customer service calls and impressed colleagues! Let’s get a little better acquainted with CloE, the...
Chatbots and Artificial Intelligence: The Automation of Self-Care
Tools for enabling increased client autonomy have been undergoing a continuous process of enhancement and automation. Each day, we’re seeing an increasing number of innovations, thanks to advances in artificial intelligence designed for use in customer relations. What...
An Intelligent Virtual Assistant for Small Companies: A Dream or Reality?
Used before by only large companies, Intelligent Virtual Assistants (IVA) take advantage of the latest technological advances and have now become accessible to small organizations. Easy to set up and inexpensive to maintain, they are an ideal solution for companies...