Emotional Connections in Online Customer Interaction

Emotional Connections in Online Customer Interaction

Forming emotional connections with customers and employees is an important part of building and maintaining customer and employee loyalty. This loyalty is a key factor in lowering pricing pressure and providing a significant competitive advantage. For organizations...
Thomas, Intelligent Virtual Agent for Natixis, Wins 2016 CRM Award.

Thomas, Intelligent Virtual Agent for Natixis, Wins 2016 CRM Award.

Living Actor™ is proud to announce the receipt of the first place award for “Thomas, at Natixis Bank, as the Miss / Mister Client 2016. The award was presented on April 12 in Paris, France. With a score of 4.75 out of 5, Thomas hits the highest score ever achieved by...
Mister / Miss Client 2016: Living Actor takes the Top 3 Positions

Mister / Miss Client 2016: Living Actor takes the Top 3 Positions

During the Stratégie Clients 2016 fair in Paris, the leading French CRM exhibition and conference, the 7th Miss/Mr Client Prize for the best Virtual Assistant will be awarded by Thierry Spencer, from Sensduclient.com blog with the participation of the Paris Dauphine...
Meet Living Actor @Strategie Clients show in Paris, April 12 to 14

Meet Living Actor @Strategie Clients show in Paris, April 12 to 14

The Living Actor™ team will be very happy to meet you during the Strategie Clients 2016 tradeshow in Paris, France from April 12 to 14. This will be a great opportunity for us to share with you some exciting news about: Customer success stories over the past 12...
French Army Recruits People Using a Virtual Soldier

French Army Recruits People Using a Virtual Soldier

After 12 months on the field in Guyana, Commander DUPONT is back to the French Army Website to recruit more than 10,000 new soldiers in 2016! His mission: answering 100% of the questions posed by thousands of daily visitors! Available 24/7, Commander DUPONT answers...
Self-Learning Virtual Agents for Contact Centers

Self-Learning Virtual Agents for Contact Centers

The ODISAE project is designed to achieve a semantic parser of conversations between agents and customers online (via chat, email or on a forum) and use it to enrich a CRM system of non-existent semantic features in the systems currently available on the market. This...
Living Actor™ Fireman Andrew giving Training in Paris!

Living Actor™ Fireman Andrew giving Training in Paris!

SafetyBus is a training company and has been a client and partner of Living Actor™ for long. The Avatars Lilly (trainer) and Andrew (fireman) are part of their team and they are present inside and outside of the trucks to provide training and advice. Here under is a...