An Embodied Chatbot as a Marketing Tool

An Embodied Chatbot as a Marketing Tool

Chatbots are everywhere. They offer automated customer support, provide advice and information to your staff, explain processes to new users and more. At the same time, online interactions are being transformed through technologies like augmented reality and virtual...
IT Support: 5 Reasons to Hire a Chatbot

IT Support: 5 Reasons to Hire a Chatbot

Your staff needs help to overcome the (often recurring) difficulties related to the implementation of new software and working tools. The result? An explosion in helpdesk calls, overwhelming your IT teams. Discover 5 ways the implementation of a chatbot can relieve...
Are Chatbots Job Thieves?

Are Chatbots Job Thieves?

The proliferation of chatbots and the emergence of artificial intelligence go hand in hand with the fear of seeing a good number of employees replaced by machines. This fear isn’t totally unfounded: nearly half of the French workforce could be affected by automation...
3 Criteria for a Successful Chatbot Conversation

3 Criteria for a Successful Chatbot Conversation

How can you gauge the success of a conversation with a chatbot? By evaluating the bot’s capacity to respond to the questions it’s asked and by examining the quality of the user experience it provides. In this article, discover the three criteria to follow closely when...
How to Reconcile Chatbots and the GDPR

How to Reconcile Chatbots and the GDPR

In order to provide increasingly individualized responses, a chatbot needs to be supplied with data about the person it’s dealing with. Therefore, the collection, analysis and treatment of information are an integral part of its function. The General Data Protection...
7 Questions to Ask Yourself before Launching a Chatbot

7 Questions to Ask Yourself before Launching a Chatbot

With three billion users per month worldwide, chatbots are a valuable digital asset.¹ Would you like to kick your company into high gear by equipping it with a conversational agent? If you feel a little lost, don’t panic! Here are seven essential questions to ask...
Chatbots: 3 Uses for Your HR Department

Chatbots: 3 Uses for Your HR Department

Human, always more human. In fact, the current trend is to humanize all automated exchanges, not only those between marketing teams and customers. Companies are integrating chatbots more and more in their internal processes in order to promote a more fluid...
CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant

CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant

When a major French banking group like BPCE calls on Living Actor™ technology to automate user support, the results are spectacular, with qualitative optimization of customer service calls and impressed colleagues! Let’s get a little better acquainted with CloE, the...