Self-Learning Virtual Agents for Contact Centers
The ODISAE project is designed to achieve a semantic parser of conversations between agents and customers online (via chat, email or on a forum) and use it to enrich a CRM system of non-existent semantic features in the systems currently available on the market. This...
Living Actor™ Fireman Andrew giving Training in Paris!
SafetyBus is a training company and has been a client and partner of Living Actor™ for long. The Avatars Lilly (trainer) and Andrew (fireman) are part of their team and they are present inside and outside of the trucks to provide training and advice. Here under is a...
Meet our Team @Strategie Clients show in Paris, April 12 to 14
The Living Actor Team will be very happy to meet you at”Stratégie Clients” tradeshow in Paris from April 12 to 14 april 2016. – Would you like to discuss our latest business cases? – Would you want a personalized demonstration? – Would...
ES offers Web Self-Service 24/7 with Elsa !
Energie de Strasbourg has chosen Living Actor for its Dynamic FAQ with the Intelligent Virtual Agent Elsa. Elsa is the face of the online Customer Service and she is available 24/7. She understands all current customers’s requests and answers in realtime:...
“Live Chat” powered by Living Actor™, at last!
Virtual Assistants are quickly becoming the first contact and support channel for web sites, help desks, and online support centers. Why? They can handle thousands of simultaneous dialogues, they guarantee 24/7 service, their cost per contact is 10 times lower...
Living Actor™ Talking Avatars in the Pocket!
Your Living Actor™ Talking Avatar is now in the pocket of your users, accompanying them 24/7! Thanks to Living Actor™ API, native iOS and Android librairies are now available and you can embed your Virtual Agents in all your apps! ...
Empathic Intelligent Avatars, the Next Generation of Interfaces?
Living Actor, in cooperation with European enterprises and researchers, is preparing the next generation of Intelligents Avatars capable of dialog and empathy. The empathy is « … the ability to feel and share another person’s emotions… » (read full definition...
Your Assistant offers Contextual FAQ
Imagine that your Virtual Intelligent Assistant can anticipate your visitor’s needs. Your visitors would then find immmediately the good information at the best moment. This is now a reality thanks to the new Dynamic FAQ Module of Living Actor™ Assistant. This...
Living Actor provides "Live Chat" to Keolis Bordeaux
Nora is the Virtual Assistant on InfoTBC Website, the site for the public transportation in Bordeaux, France. Nora helps more than 10,000 clients every month, 24/7. To enrich its customer service to its users, InfoTBC has chosen Living Actor to propose Live chat...
3D Avatars to Greet Visitors in Museums!
» A1:1 » project explores new applications for 3D avatars in public spaces. Real time 3D avatars, movement sensors, voice recognition and semantic analysis… all these cutting edge innovations have been gathered to greet dozens of visitors at the...
Yoko, Virtual Assistant for Toshiba, awarded for the best CRM System
Cantoche and Toshiba won the 6th edition of the Miss Client trophy, during the Client Strategy Conference in Paris, France. The award acknowledges both organizations for technical excellence and their distinctive approach to building customer relationships. According... Living Actor™ featured at the Client Strategy Conference in Paris, France
Cantoche will exhibit new Living Actor™ CRM solutions at the Client Strategy Conference in Paris, France, April 14-16. Visit Living Actor™ booth #45 to meet members of the leadership and development teams. Living Actor™ is nominated for two awards that will be...
Organize your videos in Living Actor™ / March Promotional Offer
We’ve made enhancements to Living Actor™ Presenter! Discover our new features: Organize your videos and explore the new galleries! That’s why I’m happy to offer our clients a special discount in March 2015: Get 1 hour FREE credits for any order of 1 hour or more. This...
Your Virtual Agent speaks Portuguese!
Your virtual assistant can now answer your users in Portuguese. After English, Spanish, French and Italian, Living Actor™ Assistant has been enriched with Portuguese. In addition to these five languages, Living Actor ™ Assistant provides solutions for the...
Living Actor Assistant: Create Custom Indicators
New Analytics provide you with powerful tools to analyze users’ interactions so you can easily track the performance of your virtual assistant and improve its knowledge base. We just added the section “My Indicators” which allows you to create your own indicators by...
Your Virtual Assistant speaks Italian!
Your virtual assistant can now answer your users in Italian. After English, Spanish and French, Living Actor™ Assistant has been enriched with Italian. In addition to these four languages, Living Actor ™ Assistant provides solutions for the following 6 languages:...
Discover the new Web responsive Living Actor Virtual Agent!
Since June 2013, Olivier has been the Virtual Assistant for 4 million French customers of Lyonnaise des Eaux (Water distribution and sanitation). In less than 12 months, Olivier reduced the number of emails by more than 30% as he answered thousands of questions coming...
Discover the newest Analytics for your Virtual Agent!
Living Actor™ Assistant offers even more powerful analytics to better drive your virtual assistant and improve client satisfaction. Living Actor™ Assistant analytics are based on a robust data management system that makes it possible to mine big data in order to offer...
A Virtual Agent for the Rungis International Market (Paris, France)
Emma, a Living Actor™ virtual assistant, was launched in September 2014 to guide users of Myrungis.com, the online portal for the Rungis International Market. Rungis offers services in 7 different sectors: fruit and vegetables, meat products, fresh and saltwater...
A 3D Talking Tour Guide for HR University
HR University (HRU) is the US Federal Government’s “one stop” training resource center for the Federal Human Resources (HR) professional. HRU has been completely redesigned and includes Arnold, a 3D Talking Virtual Assistant as a HRU Tour Guide. HRU hired PowerTrain...
A 3D Talking Avatar to Take On the US Market!
TO DO TODAY is a pioneer of corporate Concierge Services in France. Concierge Services transform the workplace into an environment that increases productivity by helping employees take their well-being into account. Cantoche was hired in 2012 to create a short...
Retail Bank Increases Conversion Rate by 30% with a Virtual Agent!
Web visitors spend increasingly less time on your e-commerce sites, especially since they are searching for the best opportunities presented immediately. I want to share with you a recent customer case study in which a proactive Living Actor™ Virtual Agent boosted the...
How Caisse des Dépôts Trains its Employees to Fight Money Laundering!
Banks have a major responsibility—that is, to train their employees to actively engage in the fight against money laundering. Caisse des Dépôts, a French Public Financial Group, hired Lara in 2009. Lara is a Virtual Expert in techniques to fight money laundering. She...
Living Actor™ Virtual Assistants take on Gibraltar!
Since the summer of 2013, Living Actor™ Virtual Assistants have inhabited Gibraltar Island with the help of our Consulting Partner Elitad International. A financial and tax service consultancy offers an interactive FAQ animated by Nina, a Virtual Agent who specializes...
Tina Speaks Six Languages for the Online Trainers’ Website!
Online-Trainers, the European leader for online language courses, hired Tina in November 2013. She started her mission on the British, French, and Spanish Websites as a Virtual Assistant. Tina answers the frequently asked questions (FAQ) and provides detailed...
How Can A Virtual Assistant Help Your SAP Deployment?
A SAP project usually introduces many changes in an organization. Therefore, two key factors to ensure success are to get everybody involved, and efficiently communicate the project’s vision and objectives. Let me share this customer case study for the...
Capture the User’s Attention with Short Educational Videos
With the amount of content and information available today, how can you capture your user’s attention and make sure your message has been received and understood? Education-Based Marketing is a powerful marketing strategy that addresses this challenge. By...
Replace Static FAQs with a Dynamic Virtual Agent
Providing immediate online answers to Web visitors is a “must have” today. Although many companies use FAQs (frequently asked questions) to provide online answers, few FAQs are successful across all situations. They often present limitations, fail, and frustrate...
An Interactive FAQ for Airbus Helicopters
Client Airbus Helicopters Mission Answer user’s FAQs about Airbus Helicopters Extranet. Tim has led many missions in IT communication and training since 2005. His latest missions consist of explaining SharePoint to 8,000 Airbus Helicopters staff members and...