Why Give Your Chatbot a Voice?

Why Give Your Chatbot a Voice?

Oral tradition is making a big comeback, especially through the latest technologies: 42 percent of people in Great Britain use voice searches on a daily basis (1). In the wake of this trend, the market for connected products with voice interface (of the Google...
[Testimonials] The deployment of SAM, Banque Populaire's chatbot

[Testimonials] The deployment of SAM, Banque Populaire's chatbot

Department Head and Project Manager at Banque Populaire Grand Ouest Marie-Annick Mevel and Chatbot Manager Julien Bichon at Informatique Banque Populaire were in charge of the deployment of the virtual assistant SAM to be used by the firm’s consultants. This virtual...
Chatbot Roll Out: 3 Steps to Successfully Guiding Your Company!

Chatbot Roll Out: 3 Steps to Successfully Guiding Your Company!

It’s settled: you’re going to deploy a chatbot! This virtual assistant will be instrumental in changing the way you interact with clients. But to be effective, it still must be accepted by your entire staff, while also fulfilling precise strategic and commercial...
Chatbots: One of the Keys to Quality of Work Life

Chatbots: One of the Keys to Quality of Work Life

In any company, job satisfaction is one of the keys to good performance. A happy employee is absent less frequently, displays more creativity and experiences a 12 to 15 percent increase in productivity.¹ Upper management and HR have come to understand this reality:...
Are Chatbots the New Eldorado of Innovation Officers?

Are Chatbots the New Eldorado of Innovation Officers?

A symbol of digital transformation and innovation, conversational robots have resolutely entered the business world… The deployment of a conversational agent mobilizes the entire staff around a project combining innovation, business goals and ROI. Chatbots offer both...
Are Chatbots the Future of Banking?

Are Chatbots the Future of Banking?

About 84 percent of the key players in the banking industry anticipate large-scale transformations over the next five years.¹ These projections are largely due to the arrival of pure players like Orange Bank, as well as changes in consumer behavior, as 35 percent of...
Will Chatbots Become the Trainers of Tomorrow?

Will Chatbots Become the Trainers of Tomorrow?

The world of company training is evolving at lightning speed. In 2017, 38 percent of training was in a digital format; by 2020, that figure will exceed 56 percent.¹ With the rise of e-learning, MOOCs, COOCs and serious games, we’re in the midst of the blended learning...
Defining Your Personas to Adapt Your Chatbot

Defining Your Personas to Adapt Your Chatbot

Nearly 40 percent of all French brands have integrated a bot into their strategy,¹ and more and more users are interacting with conversational agents. Some of these chatbots have a human avatar, while others don’t. Some are serious, while others exercise humor. But...
The 3 Qualities a Chatbot Needs for Humanized Customer Relations

The 3 Qualities a Chatbot Needs for Humanized Customer Relations

In this Information Age, customer satisfaction continues to rely on human interaction. Approximately 79 percent of customers prefer interacting with human beings when it comes to obtaining information or advice.¹ So to be effective, your chatbot has to offer more than...
Why Are Chatbots a Golden Opportunity for Your Company?

Why Are Chatbots a Golden Opportunity for Your Company?

Between now and 2020, 80 percent of companies anticipate enriching customer relations with chatbots.¹ Intelligent virtual agents are progressively becoming a vital means of interaction with users. Innovative, flexible and efficient, conversational robots are popping...