Artificial Intelligence Glossary: Terms You Should Know

Artificial Intelligence Glossary: Terms You Should Know

Deep learning, machine learning, chatbot, neural networks… Is the vocabulary of artificial intelligence (AI) full of terms and expressions you’ve never heard before? Since AI is all around us and global revenues stemming from it are expected to reach 46 billion...
Artificial Intelligence Watch: 10 Must-Follow Twitter Accounts

Artificial Intelligence Watch: 10 Must-Follow Twitter Accounts

What do a studio partnered with a French banking group, a consultant from a major British auditing firm and a Quebec AI conglomerate all have in common? The answer: they all post Tweets containing valuable information regarding new technologies and AI. In order to...
Chatbots: Is Artificial Intelligence Indispensable?

Chatbots: Is Artificial Intelligence Indispensable?

Artificial intelligence—or AI—never fails to fuel debates. In 2017, physicist Stephen Hawking feared that machines might replace humans (1), and entrepreneur Elon Musk painted a solemn portrait of AI, which he considered to be a menace (2). However, behind the notion...
Mini-Book – HR Chatbots: Everything You Need to Know

Mini-Book – HR Chatbots: Everything You Need to Know

Digital transformation takes a bottom-up approach. It arises from the needs expressed by employees, who transform their working environment into a digital workplace. These new tools and methods, in turn, further transform the ways in which the employees work. In order...
Choose a proactive chatbot to engage your users!

Choose a proactive chatbot to engage your users!

When it comes to engaging users through personalized interactions, 80 percent of companies anticipate enhancing their customer relations by employing a virtual assistant (1). However, in order to be effective, a chatbot has to do more than simply wait for someone to...
Personal Information: Optimize Your CRM with a Chatbot!

Personal Information: Optimize Your CRM with a Chatbot!

Chatbots bring two types of data into play: those you feed them and those they generate themselves.¹ It’s this second type that elevates your virtual agent from a simple automatic response tool to one of your company’s vital organs. By analyzing user reactions and...
7 Common Errors when Implementing a Chatbot

7 Common Errors when Implementing a Chatbot

Eighty percent of all companies should have a chatbot in place within the next two years (1). It’s a major challenge. But a bot is much more than just the latest trendy gadget: it’s a bona fide tool that must be implemented with care. Here are seven errors you’re...
[Infographic] My Life as an HR Chatbot!

[Infographic] My Life as an HR Chatbot!

Your chatbot is a full-fledged member of your team! Like its flesh-and-blood colleagues, it has to assume numerous tasks… and deal with very busy workdays! With the help of this infographic, discover the (jam-packed) day-to-day life of a virtual HR assistant, split...
Why Give Your Chatbot a Voice?

Why Give Your Chatbot a Voice?

Oral tradition is making a big comeback, especially through the latest technologies: 42 percent of people in Great Britain use voice searches on a daily basis (1). In the wake of this trend, the market for connected products with voice interface (of the Google...
[Testimonials] The deployment of SAM, Banque Populaire's chatbot

[Testimonials] The deployment of SAM, Banque Populaire's chatbot

Department Head and Project Manager at Banque Populaire Grand Ouest Marie-Annick Mevel and Chatbot Manager Julien Bichon at Informatique Banque Populaire were in charge of the deployment of the virtual assistant SAM to be used by the firm’s consultants. This virtual...