Why Are Chatbots a Golden Opportunity for Your Company?
Between now and 2020, 80 percent of companies anticipate enriching customer relations with chatbots.¹ Intelligent virtual agents are progressively becoming a vital means of interaction with users. Innovative, flexible and efficient, conversational robots are popping...
An Embodied Chatbot as a Marketing Tool
Chatbots are everywhere. They offer automated customer support, provide advice and information to your staff, explain processes to new users and more. At the same time, online interactions are being transformed through technologies like augmented reality and virtual...
IT Support: 5 Reasons to Hire a Chatbot
Your staff needs help to overcome the (often recurring) difficulties related to the implementation of new software and working tools. The result? An explosion in helpdesk calls, overwhelming your IT teams. Discover 5 ways the implementation of a chatbot can relieve...
Elsa, the Chatbot Who’s Boosting Customer Satisfaction at ÉS Énergies Strasbourg
ÉS Énergies Strasbourg, part of the EDF Group (Éléctricité de France), is the primary provider of electricity and gas in the Bas-Rhin department. Faced with frequent overload in its call centers, the company turned to the technology developed by Living Actor, in the...
Are Chatbots Job Thieves?
The proliferation of chatbots and the emergence of artificial intelligence go hand in hand with the fear of seeing a good number of employees replaced by machines. This fear isn’t totally unfounded: nearly half of the French workforce could be affected by automation...
3 Criteria for a Successful Chatbot Conversation
How can you gauge the success of a conversation with a chatbot? By evaluating the bot’s capacity to respond to the questions it’s asked and by examining the quality of the user experience it provides. In this article, discover the three criteria to follow closely when...
Your Customer Service Needs a New Face for the Millennial Generation
Digital natives represent approximately a quarter of France’s population, i.e. 16 million people. Despite being hyper-connected and able to adopt the latest technologies in the blink of an eye, millennials seek relationships with the perfect combination of human and...
Decreased Call Volume and Increased Customer Satisfaction: Is the Chatbot a Dream or a Reality?
A satisfied customer is one that gets a quick, efficient response: this is true in 2018 and will be even more so in the years to come! Considering that three out of four clients will contact customer service at least once a year,¹ offering a relevant online help...
How to Reconcile Chatbots and the GDPR
In order to provide increasingly individualized responses, a chatbot needs to be supplied with data about the person it’s dealing with. Therefore, the collection, analysis and treatment of information are an integral part of its function. The General Data Protection...
7 Questions to Ask Yourself before Launching a Chatbot
With three billion users per month worldwide, chatbots are a valuable digital asset.¹ Would you like to kick your company into high gear by equipping it with a conversational agent? If you feel a little lost, don’t panic! Here are seven essential questions to ask...
Chatbots: 3 Uses for Your HR Department
Human, always more human. In fact, the current trend is to humanize all automated exchanges, not only those between marketing teams and customers. Companies are integrating chatbots more and more in their internal processes in order to promote a more fluid...
CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant
When a major French banking group like BPCE calls on Living Actor™ technology to automate user support, the results are spectacular, with qualitative optimization of customer service calls and impressed colleagues! Let’s get a little better acquainted with CloE, the...
Chatbots and Artificial Intelligence: The Automation of Self-Care
Tools for enabling increased client autonomy have been undergoing a continuous process of enhancement and automation. Each day, we’re seeing an increasing number of innovations, thanks to advances in artificial intelligence designed for use in customer relations. What...
Chatbot at the heart of the Stratégie Clients Trade Show
From April 18th – 20th the Stratégie Clients Trade Show will be held in Paris. It is a trade show dedicated to an increasing number of varied and sophisticated solutions which forge the bonds between businesses and their clients. One of the major themes at the...
Chatbots are becoming more receptive to human emotion!
The race to develop the best chatbot technology It is no understatement to say that chatbots are generating a lot of interest from companies. All the big names in the IT industry (e.g. Google, Microsoft, Slack, IBM, Facebook, etc.) are following the trend and looking...
The HR chatbot, a tool bound to evolve
The digital transformation has a growing impact on businesses. Human resources are at the heart of this transformation. The need to support and integrate digitalization is an important challenge for any company’s HR department. The HR Chatbot is a digital embodiment...
Self-care and Chatbot Solutions Revolutionize E-commerce Customer Service!
Web self-service (dynamic FAQs, chatbots, etc.) enables e-commerce web sites to meet consumers’ expectations and increase conversion rates E-commerce is a rapidly growing market (+ 15% turnover in the 2nd half of 2016 according to e-commerce experts at FEVAD)....
An Intelligent Virtual Assistant for Small Companies: A Dream or Reality?
Used before by only large companies, Intelligent Virtual Assistants (IVA) take advantage of the latest technological advances and have now become accessible to small organizations. Easy to set up and inexpensive to maintain, they are an ideal solution for companies...
Living Actor™ designs the future of Virtual Assistants!
Machine learning, speech recognition and emotions in human- machine interactions are the most promising technologies related to artificial intelligence, especially for virtual assistants of tomorrow. Living Actor™ is involved in several research projects and...
Living Actor accelerates its deployment in UK!
Living Actor™ is developing its presence on the UK market with its partner ICConsult Ltd and both companies will be present at the Customer Contact Expo in London on September 28th and 29th to demonstrate the latest innovations in the fields of Chatbots and...
Generation Y: Chatbots for Millennials?
Hyperconnected and over-informed, members of Generation Y have specific needs related to their use of new technologies. Self-service solutions such as Virtual Agents can meet their expectations and build loyalty. Generation Y is at the center of marketing discussions....
Chatbots, IVAs: What they bring to the “employee experience”
The increasing use of chatbots is an indication of the beginning of a digital revolution in customer relations. Living Actor™ supports companies in this big change by allowing them to improve the user experience of their employees! Chatbots penetrate the digital...
Emotional Connections in Online Customer Interaction
Forming emotional connections with customers and employees is an important part of building and maintaining customer and employee loyalty. This loyalty is a key factor in lowering pricing pressure and providing a significant competitive advantage. For organizations...
Living Actor™ Virtual Assistant Nora is at the heart of the 2016 UEFA European Championship
The 2016 UEFA European Championship is taking place in 10 cities across France including Bordeaux. Keolis Bordeaux, the TBC (train and Bus public transport network that serves all 28 municipalities in the Bordeaux Urban Community, is poised to support the influx of...
Win-Win Partnership Between a SME and Large Company: Natixis Interépargne Case Study
A 7-year collaboration between Natixis Interépargne and the Living Actor ™ team earned them a 2016 CRM Award for Best Virtual Assistant. Natixis Interépargne, with nearly 56,000 corporate customers and 3 million accounts, is a pioneer of employee savings plans and a...
An Intelligent Virtual Agent to Support Employees: Millennium BCP Case Study
Millennium BCP use of Living Actor ™ dramatically improves the quality of service while reducing support calls by 30%: Millennium BCP is the largest private financial institution in Portugal. With over 660 branches throughout the country, the bank employs more...
Thomas, Intelligent Virtual Agent for Natixis, Wins 2016 CRM Award.
Living Actor™ is proud to announce the receipt of the first place award for “Thomas, at Natixis Bank, as the Miss / Mister Client 2016. The award was presented on April 12 in Paris, France. With a score of 4.75 out of 5, Thomas hits the highest score ever achieved by...
Mister / Miss Client 2016: Living Actor takes the Top 3 Positions
During the Stratégie Clients 2016 fair in Paris, the leading French CRM exhibition and conference, the 7th Miss/Mr Client Prize for the best Virtual Assistant will be awarded by Thierry Spencer, from Sensduclient.com blog with the participation of the Paris Dauphine...
Meet Living Actor @Strategie Clients show in Paris, April 12 to 14
The Living Actor™ team will be very happy to meet you during the Strategie Clients 2016 tradeshow in Paris, France from April 12 to 14. This will be a great opportunity for us to share with you some exciting news about: Customer success stories over the past 12...