From Eliza to a “smart” chatbot in 2020
Even though they were democratized in 2015, when Facebook launched its API for creating chatbots, virtual assistants had already existed for (a very) long time, with Eliza as early as the mid-60s. Eliza was not technically a “chatbot”, but rather a...
Igins: The Virtual Broker at Aha Insurance
Aha Insurance provides a robust fully digital platform enabling Canadians in Ontario seeking insurance the ability to get an auto or home insurance quote. The user experience is enhanced by a friendly and intuitive chatbot created and supported by Living Actor. In...
Discover the Alliance for Open ChatBot Project!
With the goal of harmonizing the various conversational agent solutions developed for company use, Living Actor has teamed up with other leading chatbot specialists. The result is the Alliance for Open ChatBot, aimed at making the diversity of chatbots compatible and...
Measuring Chatbot Effectiveness: 16 KPIs to Track
What do users think about your chatbot? Are they satisfied with the responses it provides? Are they taking full advantage of this tool? Does the conversational agent have a positive impact on recurring contacts? If you don’t know the answers to these questions, it’s...
New Professions in AI: An Interview with Chatbot Project Manager Justine Plessier
It seems that for every new technology, there’s a new profession. The rise of the conversational agent has led to the development of a brand-new position: that of the Chatbot Project Manager. Do you know the ins and outs of this profession that’s essential for...
A Multichannel Chatbot: 5 Questions to Ask Yourself Before You Get Started
Today’s consumers are no longer satisfied with just one channel. Their shopping experience is punctuated by numerous points of contact—including websites, social media, brick and mortar stores and marketplaces—and a variety of devices—including computers, smartphones...
Tax withholding: a turnkey chatbot is waiting for you!
There’s no doubt that the new income tax withholding regulations scheduled to go into effect in France in January 2019 will give rise to a thousand-and-one questions within your company. The attention of your HR managers will most likely be focused on this matter for...
7 Tips for Implementing a Smart Chatbot
If it’s capable of achieving its objective by proposing scripted responses, it doesn’t necessarily mean that the chatbot is intelligent. However, in certain cases, a company may need a more advanced virtual assistant, endowed with true AI. Infinitely more complex, a...
Why Give your Chatbot an Avatar?
An avatar could be defined as both a physical and a psychological representation of a person. In the film Ready Player One, the characters’ avatars adjust their personality and current mood to better interact with others. A principle that clearly inspired Snapchat’s...
The Experis Digital Room for Manpower: Job Interview Preparation 2.0
The job interview of the future is (almost) already here! Welcome to the Digital Room, a digital interview preparation solution developed by Manpower through Experis, its division targeting executives. Presented for the first time during VivaTech 2017, the solution...
Follow-up on the 2018 Aurexia Consulting AI Awards
On June 19, Living Actor had the pleasure of receiving an Aurexia Consulting AI Award in the area of Finance, specifically in the Retail Banking category. We’re following up on the event with the participation of Aurexia cofounder Eric Vernhes. Brief...
Successfully Deploying a Chatbot: The Indispensable Checklist
Like 38 percent of all companies, you’ve decided to adopt a virtual assistant (1). Your brand-new chatbot is all ready to go live. The prospect of taking care of your users has it champing at the bit! But have you thought of everything? Have you put all the odds in...
Artificial Intelligence Glossary: Terms You Should Know
Deep learning, machine learning, chatbot, neural networks… Is the vocabulary of artificial intelligence (AI) full of terms and expressions you’ve never heard before? Since AI is all around us and global revenues stemming from it are expected to reach 46 billion...
Artificial Intelligence Watch: 10 Must-Follow Twitter Accounts
What do a studio partnered with a French banking group, a consultant from a major British auditing firm and a Quebec AI conglomerate all have in common? The answer: they all post Tweets containing valuable information regarding new technologies and AI. In order to...
Chatbots: Is Artificial Intelligence Indispensable?
Artificial intelligence—or AI—never fails to fuel debates. In 2017, physicist Stephen Hawking feared that machines might replace humans (1), and entrepreneur Elon Musk painted a solemn portrait of AI, which he considered to be a menace (2). However, behind the notion...
Mini-Book – HR Chatbots: Everything You Need to Know
Digital transformation takes a bottom-up approach. It arises from the needs expressed by employees, who transform their working environment into a digital workplace. These new tools and methods, in turn, further transform the ways in which the employees work. In order...
Choose a proactive chatbot to engage your users!
When it comes to engaging users through personalized interactions, 80 percent of companies anticipate enhancing their customer relations by employing a virtual assistant (1). However, in order to be effective, a chatbot has to do more than simply wait for someone to...
Personal Information: Optimize Your CRM with a Chatbot!
Chatbots bring two types of data into play: those you feed them and those they generate themselves.¹ It’s this second type that elevates your virtual agent from a simple automatic response tool to one of your company’s vital organs. By analyzing user reactions and...
7 Common Errors when Implementing a Chatbot
Eighty percent of all companies should have a chatbot in place within the next two years (1). It’s a major challenge. But a bot is much more than just the latest trendy gadget: it’s a bona fide tool that must be implemented with care. Here are seven errors you’re...![[Infographic] My Life as an HR Chatbot!](https://corporate.livingactor.com/wp-content/uploads/2018/05/infographic-life-hr-chatbot-1080x519.png)
[Infographic] My Life as an HR Chatbot!
Your chatbot is a full-fledged member of your team! Like its flesh-and-blood colleagues, it has to assume numerous tasks… and deal with very busy workdays! With the help of this infographic, discover the (jam-packed) day-to-day life of a virtual HR assistant, split...
An Interview with Sopra HR: Véronique Montamat Talks to Us about HR Chatbots
With more than 40 years of experience working with HR Departments, Sopra HR is integrating innovative practices into their solutions. As Director of Marketing and Communications, Véronique Montamat participated in creating the chatbot options offered by her company....
Why Give Your Chatbot a Voice?
Oral tradition is making a big comeback, especially through the latest technologies: 42 percent of people in Great Britain use voice searches on a daily basis (1). In the wake of this trend, the market for connected products with voice interface (of the Google...![[Testimonials] The deployment of SAM, Banque Populaire's chatbot](https://corporate.livingactor.com/wp-content/uploads/2018/04/chatbot-banque-populaire-assistant-virtuel-1080x675.jpg)
[Testimonials] The deployment of SAM, Banque Populaire's chatbot
Department Head and Project Manager at Banque Populaire Grand Ouest Marie-Annick Mevel and Chatbot Manager Julien Bichon at Informatique Banque Populaire were in charge of the deployment of the virtual assistant SAM to be used by the firm’s consultants. This virtual...
Chatbot Roll Out: 3 Steps to Successfully Guiding Your Company!
It’s settled: you’re going to deploy a chatbot! This virtual assistant will be instrumental in changing the way you interact with clients. But to be effective, it still must be accepted by your entire staff, while also fulfilling precise strategic and commercial...
Chatbots: One of the Keys to Quality of Work Life
In any company, job satisfaction is one of the keys to good performance. A happy employee is absent less frequently, displays more creativity and experiences a 12 to 15 percent increase in productivity.¹ Upper management and HR have come to understand this reality:...
Are Chatbots the New Eldorado of Innovation Officers?
A symbol of digital transformation and innovation, conversational robots have resolutely entered the business world… The deployment of a conversational agent mobilizes the entire staff around a project combining innovation, business goals and ROI. Chatbots offer both...
Are Chatbots the Future of Banking?
About 84 percent of the key players in the banking industry anticipate large-scale transformations over the next five years.¹ These projections are largely due to the arrival of pure players like Orange Bank, as well as changes in consumer behavior, as 35 percent of...
The Chatbot Manager: Your Virtual Assistant’s Indispensable Coach!
Approximately 38 percent of all companies are in the process of deploying a chatbot.¹ A Chatbot Manager will prove to be an indispensable coach, adapting your conversational agent to your specific needs, training it and guiding its implementation. He or she will...
Will Chatbots Become the Trainers of Tomorrow?
The world of company training is evolving at lightning speed. In 2017, 38 percent of training was in a digital format; by 2020, that figure will exceed 56 percent.¹ With the rise of e-learning, MOOCs, COOCs and serious games, we’re in the midst of the blended learning...