Igins: The Virtual Broker at Aha Insurance

Igins: The Virtual Broker at Aha Insurance

Aha Insurance provides a robust fully digital platform enabling Canadians in Ontario seeking insurance the ability to get an auto or home insurance quote. The user experience is enhanced by a friendly and intuitive chatbot created and supported by Living Actor. In...
Discover the Alliance for Open ChatBot Project!

Discover the Alliance for Open ChatBot Project!

With the goal of harmonizing the various conversational agent solutions developed for company use, Living Actor has teamed up with other leading chatbot specialists. The result is the Alliance for Open ChatBot, aimed at making the diversity of chatbots compatible and...
Measuring Chatbot Effectiveness: 16 KPIs to Track

Measuring Chatbot Effectiveness: 16 KPIs to Track

What do users think about your chatbot? Are they satisfied with the responses it provides? Are they taking full advantage of this tool? Does the conversational agent have a positive impact on recurring contacts? If you don’t know the answers to these questions, it’s...
Tax withholding: a turnkey chatbot is waiting for you!

Tax withholding: a turnkey chatbot is waiting for you!

There’s no doubt that the new income tax withholding regulations scheduled to go into effect in France in January 2019 will give rise to a thousand-and-one questions within your company. The attention of your HR managers will most likely be focused on this matter for...
7 Tips for Implementing a Smart Chatbot

7 Tips for Implementing a Smart Chatbot

If it’s capable of achieving its objective by proposing scripted responses, it doesn’t necessarily mean that the chatbot is intelligent. However, in certain cases, a company may need a more advanced virtual assistant, endowed with true AI. Infinitely more complex, a...
Why Give your Chatbot an Avatar?

Why Give your Chatbot an Avatar?

An avatar could be defined as both a physical and a psychological representation of a person. In the film Ready Player One, the characters’ avatars adjust their personality and current mood to better interact with others. A principle that clearly inspired Snapchat’s...
Follow-up on the 2018 Aurexia Consulting AI Awards

Follow-up on the 2018 Aurexia Consulting AI Awards

On June 19, Living Actor had the pleasure of receiving an Aurexia Consulting AI Award in the area of Finance, specifically in the Retail Banking category. We’re following up on the event with the participation of Aurexia cofounder Eric Vernhes. Brief...
Successfully Deploying a Chatbot: The Indispensable Checklist

Successfully Deploying a Chatbot: The Indispensable Checklist

Like 38 percent of all companies, you’ve decided to adopt a virtual assistant (1). Your brand-new chatbot is all ready to go live. The prospect of taking care of your users has it champing at the bit! But have you thought of everything? Have you put all the odds in...