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Génération Y : chatbots pour répondre aux attentes des «Millennials» ?

Génération Y : chatbots pour répondre aux attentes des «Millennials» ?

Hyperconnectés et très informés, les membres de la génération Y ont des besoins spécifiques, liés à leur habitude des nouvelles technologies. Les solutions de self-service, comme les Agents Virtuels, permettent de répondre à leurs attentes et de les fidéliser. La...

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